Privacy Policy

Vellix SMS is a product of Vellix Global IT and BPO Solutions ("Vellix Global", "we", "us"), registered in Sri Lanka with its head office at No. 54/10. 46, Sanchi Arachchi Waththa, Colombo 12, Sri Lanka and an operational office at No. 16, King Street, Badulla, Sri Lanka.

This Privacy Policy explains how we collect, use, disclose and safeguard information when you visit our website, open a Vellix SMS account, or send messages through our SMS gateway. By using our services you agree to the practices described here.

We collect only the information needed to provide and support the service:

• Account information: business name, contact person, email address, telephone numbers and billing address.
• Service data: Sender IDs, recipient mobile numbers you upload, message content submitted for delivery, and delivery reports.
• Payment information: transaction references and amounts processed by our payment partners. We do not store full card numbers.
• Technical data: IP address, browser type, device information and website usage collected through cookies and server logs.

We use your information to create and administer your account, deliver messages to the correct networks, generate delivery reports and invoices, provide technical support, detect fraud and abuse, and comply with directions from Sri Lankan telecommunication authorities.

We do not sell your data, and we do not use your recipient lists or message content for our own marketing.

Message content and recipient numbers you submit remain yours. We process them strictly to route and deliver the message, to produce your reporting, and to investigate delivery failures or complaints.

You are responsible for having a lawful basis and recipient consent for every number you upload, and for honouring opt-out requests from your recipients.

We share information only in these situations:

• With mobile network operators (Dialog, Mobitel, Hutch, Airtel) and aggregators required to deliver your messages.
• With payment gateways and banks to process your recharges and setup fees.
• With regulators, courts or law enforcement where disclosure is required by Sri Lankan law.
• With service providers who host or support our platform under confidentiality obligations.

Access to the platform is protected by authenticated accounts and API keys, and data in transit is encrypted over HTTPS/TLS. Internal access to customer data is restricted to authorised personnel on a need-to-know basis.

No transmission method is completely secure. You are responsible for keeping your API keys and account credentials confidential and for notifying us immediately of any suspected compromise.

Account, billing and delivery records are retained for as long as your account is active and thereafter for the period required to meet legal, accounting and regulatory obligations.

Message content and recipient lists are retained for a limited operational period to support delivery reporting and dispute resolution, after which they are deleted or anonymised.

You may request access to the personal information we hold about you, ask for corrections, request deletion where we are not legally required to retain it, or withdraw consent for marketing communications. Contact us at vellixglobal@gmail.com or +94 77 320 8478 and we will respond within a reasonable period.

Our website uses essential cookies to keep sessions working and analytics cookies to understand traffic. You can disable cookies in your browser, though some features may stop functioning.

We may update this policy from time to time and will publish the revised version on this page with a new effective date. Questions about this policy can be sent to vellixglobal@gmail.com or posted to No. 54/10. 46, Sanchi Arachchi Waththa, Colombo 12, Sri Lanka.