Terms & Conditions

These Terms & Conditions form a binding agreement between you (the "Customer") and Vellix Global IT and BPO Solutions ("Vellix Global"), operator of the Vellix SMS gateway. By opening an account, using our API, or sending messages through our platform, you accept these terms in full.

Accounts are provided for business use. You must supply accurate registration details and keep them up to date. You are responsible for all activity carried out under your account, API keys and Sender IDs, and must notify us immediately of any unauthorised use.

We may suspend or close an account where registration details are false, where payment fails, or where usage breaches these terms or operator rules.

Vellix SMS provides bulk SMS, transactional SMS, OTP delivery, scheduled messaging, marketing campaigns and REST API access across Sri Lankan mobile networks, together with an administration panel and delivery reporting.

Features may be improved, changed or withdrawn as networks and regulations evolve. We will give reasonable notice of any change that materially reduces the service.

Plan setup fees, included free SMS and per-message rates are those published on our Pricing page at the time of purchase. Setup fees are one-time and there is no monthly charge or minimum commitment.

Credits are prepaid, never expire, and are consumed as messages are submitted to the network. Prices may be revised with prior notice; revised rates apply to credits purchased after the notice date.

Custom Sender IDs are registered with mobile operators on your behalf at 1,000.00 LKR per Sender ID and are typically activated within 2 business days. The Premium plan includes one free Sender ID; additional IDs are charged at 1,000.00 LKR each.

Operators may reject or withdraw a Sender ID at their discretion, including where it resembles another brand. Registration charges are not refundable if an operator declines the requested name.

You must obtain and be able to evidence recipient consent for every number you message, honour opt-out requests promptly, and respect operator time-window restrictions for promotional traffic.

The following are strictly prohibited and will result in immediate suspension without refund:

• Unsolicited bulk messaging (spam) to purchased, scraped or otherwise non-consented lists.
• Fraudulent, phishing, scam, gambling, adult or illegal content, and impersonation of any person, bank or brand.
• Messages that are abusive, defamatory, or that breach Sri Lankan law or operator codes of practice.
• Circumventing message limits, rewriting Sender IDs without authorisation, or reselling access without our written consent.

API keys are confidential. You must store them securely on your server side, rotate them if exposed, and respect published rate limits. We may throttle or suspend API access where traffic threatens platform stability.

Our published 99% delivery rate reflects historical performance and is not a contractual guarantee for any individual message. Final delivery depends on mobile network operators and the recipient's handset, coverage, roaming status, DND registration and handset memory.

We are not responsible for delays, rejections, filtering or non-delivery caused by operators, recipient devices, regulatory directions or force-majeure events, nor for content you submit for delivery.

To the maximum extent permitted by law, Vellix Global's total liability arising out of or relating to the service is limited to the amount you paid for the affected messages in the 30 days preceding the claim.

We are not liable for indirect, incidental, special or consequential loss, including loss of profit, revenue, goodwill, business opportunity or data, even if advised of the possibility.

Either party may terminate the relationship with written notice. We may suspend or terminate immediately for breach of these terms, non-payment, or abusive traffic. Upon termination, unused credits are treated under our Return & Refund Policy.

You agree to indemnify Vellix Global against claims, penalties and costs arising from your message content, your recipient lists, or your breach of these terms or applicable law.

These terms are governed by the laws of the Democratic Socialist Republic of Sri Lanka, and the courts of Colombo have exclusive jurisdiction over any dispute.

Notices may be sent to Vellix Global IT and BPO Solutions, No. 54/10. 46, Sanchi Arachchi Waththa, Colombo 12, Sri Lanka, by email to vellixglobal@gmail.com, or by telephone to +94 77 320 8478 / +94 76 375 5374.